We want to assure you that ensuring the right to the protection of personal data is a basic commitment of luna-collection.com, in this sense we will dedicate all necessary resources and efforts to process your data in full compliance with Regulation (EU) 2016 / 679 (“General Regulation on Data Protection” or “GDPR”), as well as with any other legislation applicable on the Romanian territory.
Because we want to be as transparent as possible, we have prepared this document through which we want to inform you about the way we collect, use, transfer and protect your personal data when you interact with us about the products and services offered.
Luna-Collection.com is the trade name of LUNA WEBIZ LTD, a Bulgarian legal entity, headquartered in Bulgaria, Ruse, 26 Aleksandrovska Street. For the purposes of data protection legislation, we are an operator when we process your personal data.
For any information regarding the processing of personal data, please contact the person in charge of luna-collection.com with data protection at the e-mail address [email protected]. We collect your personal data directly from you, so you have control over the type of information provided.
When you create a Luna-Collection.com account, you send us: e-mail address, name and surname;
Within the page (My Account) of the Luna-Collection.com platform you can add additional information or modify the saved data in any way.
When you place an order, you provide us with information such as: the desired product, name and surname, delivery address, billing details, payment method, phone number, bank card details, etc. necessary for the order completion process.
We may also collect and subsequently process certain information about your behavior during your visit to Luna-Collection.com, in order to personalize your online experience and provide you with offers tailored to your needs.
On our website we may store and collect information in cookies and similar technologies, according to the Cookies Policy.
We do not collect or otherwise process sensitive data, included by the General Regulation on data protection in special categories of personal data. We do not want to collect or process data from minors under the age of 16.
We will use personal data for the following purposes:
To provide Luna-Collection.com services to your advantage.
This purpose may also include the following:
Creating and managing the account within the Luna-Collection.com platform;
Order processing, including taking over, validating, shipping and invoicing;
Solving cancellations or problems of any kind related to an order, the goods or services purchased;
Return of products according to legal provisions;
Reimbursement of the value of the products according to the legal provisions;
Providing support services, including providing answers to questions about orders or Luna-Collection.com goods and services.
The processing of personal data for these purposes is often necessary for the purchase of a product from the Luna-Collection.com platform. Also, certain processing is required by the applicable legislation (fiscal and accounting legislation).
We want to offer you the best online shopping experience. In this sense, we may collect and use certain information about your buyer behavior, we may invite you to complete satisfaction questionnaires after completing an order or we may conduct, directly or with the help of collaborators, market research.
We want to keep you informed about the best offers for the products / services that interest you. Therefore, we can send you any type of message (example: e-mail / SMS / telephone / mobile push / webpush / etc.) Containing general and thematic information, information on products similar or complementary to those you have purchased, information on offers or promotions, information with the products added in the “My Account / Cart” section or the “Account / Favorites” section or you have shown interest in purchasing them, as well as other commercial communications such as research and opinion polls , and we can display personalized recommendations on the website. To put you
– Measures to protect the website and the users of the Luna-Collection.com platform against cyber attacks:
– Measures to prevent and detect fraud attempts, including the transmission of information to the competent public authorities;
– Measures to manage various other risks.
The general basis of these types of processing is the legitimate interest to defend our commercial activity, ensuring that all the measures we take guarantee a balance between our interests and your rights and freedoms.
Also, in certain cases we base our processing on legal provisions such as the obligation to ensure the protection of goods and values provided by the legislation in force.
In general, we will store your personal data as long as you have an account on the Luna-Collection.com platform. You can request us to delete certain information or close your account at any time and we will comply with these requests, subject to the retention of certain information, including after closing the account, in situations where applicable law or our legal interests so require.
We may transmit or provide access to certain personal data to the following categories of collaborators:
– courier service providers;
– payment / banking service providers;
– marketing service providers:
– IT service providers;
Also in case of a legal obligation or if it is necessary to defend a legitimate interest, we may disclose certain personal data to public authorities.
We ensure that access to your data by other legal entities under private law is made in accordance with the legal provisions on data protection and confidentiality of information, based on the contracts concluded with them.
We currently store and process your personal data in Romania.
We may transfer certain of your personal data to entities located in the European Union or outside the Union, including in countries for which the European Commission has not recognized an adequate level of protection of personal data.
We will always take steps to ensure that any international transfer of personal data is carefully managed in order to protect your rights and interests. Transfers to service providers and other third parties will always be protected by contractual commitments.
We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures, according to standards.
The transmission of personal data is done using state-of-the-art encryption algorithms and we store them on secure servers.
To make payments we use the services of the mobilpay payment processor. Any payment information is encrypted.
Despite the measures taken for data protection, we draw your attention to the fact that the transmission of information through the Internet or through other public networks is not completely secure, there is a risk that the data will be seen and used by unauthorized third parties. We cannot be responsible for such vulnerabilities in systems that are beyond our control.
The General Data Protection Regulation will recognize a number of rights in relation to personal data. You can request access to your data, correct any errors in our files and / or you can object to their processing. You can also exercise your right to complain to the competent supervisory authority or to go to court. Depending on the case, you can also benefit from the right to request the deletion of personal data, the right to restrict data processing and the right to data portability.
In order to exercise your rights, you can contact us using the contact details set out above.
We take seriously the confidentiality of all records that contain personal data. For this reason, please send us your requests regarding such registrations using the e-mail address related to the Luna-Collection.com account.
otherwise we reserve the right to verify your identity by requesting additional information aimed at confirming your identity.
We intend to respond to any valid requests within a maximum of one month, unless this is particularly complicated.
We must not comply with a request if it would adversely affect the rights and freedoms of other data subjects.
You can ask:
to confirm if we process your personal data;
to provide you with a copy of this data;
to provide you with other information about your personal data, such as the data we have, what we use it for, to whom we disclose it, if we transfer it abroad and how we protect it, how long we keep it, what rights you have. If you do not do this before exercising your right to delete, you will lose all these documents and Luna-Collection.com will be unable to make them available to you, as appropriate, because the process of deleting data, respectively of the Luna-Collection.com account, with all the data and documents is an irreversible process.
You can ask us to restrict the processing of personal data only if:
their accuracy is contested (see the modification section), in order to allow us to verify their accuracy;
the processing is illegal, but you do not want the data to be deleted;
they are no longer needed for the purposes for which they were collected, but you need them to ascertain, exercise or defend a right in court;
you have exercised your right to object, and the verification of whether our rights prevail is ongoing.
We may continue to use personal data following a request for restriction, if:
we have your consent;
to ascertain, exercise or ensure the defense of a right in court;
to protect the rights of Luna-Collection.com or any other natural or legal person.
You may object at any time to the processing of personal data under our legitimate interest, if you believe that your rights and freedoms prevail over this interest.
You can also object at any time to direct marketing purposes (including profiling), without giving any reason.
You have the right to submit a complaint to the supervisory authority regarding the processing of your personal data. The contact details of the supervisory authority for data protection in Romania are the following:
National Authority for the Supervision of Personal Data Processing
B-dul G-ral. Gheorghe Magheru no. 28-30, Sector 1, postal code 010336, Bucharest, Romania
Phone: +40.318.059.211 or +40.318.059.212;
mail: [email protected]
Without prejudice to your right to contact the supervisory authority at any time, please contact us in advance, and we promise that we will make every effort to resolve any issues amicably.