Luna-Collection.com is the trade name of LUNA WEBIZ LTD, a Bulgarian legal entity, headquartered in Bulgaria, Ruse, 26 Aleksandrovska str.
Buyer: any natural person over the age of 16 or legal person or any legal entity who places an order at Luna-Collection.com.
User: any natural person over the age of 16 or legal person registered on Luna-Collection.com, who, by completing the account creation process, has given his consent to the site-specific clauses in the Terms and Conditions section. general.
Account: the section of the site consisting of an e-mail address and a password that allows the buyer to send the order and that contains information about the buyer and the buyer’s history. The user is responsible and will ensure that all information entered when creating the account is correct, complete and up to date.
Favorites: section of the account that allows the buyer / user to create lists of products that he wants to follow.
My cart: section of the account that allows the buyer / user to add products that he wants to purchase at the time of addition or at a later time; If the product / products are not ordered at the time of adding to the cart, the buyer / user will benefit from the service offered by the seller for tracking the products by receiving commercial communications.
Site: the online store hosted at Luna-Collection.com and its sub-domains.
Order: an electronic document that intervenes as a form of communication between the seller and the buyer through which the buyer transmits to the seller, through the site, his intention to purchase products.
Products: any product or service listed on the site, including the products mentioned in the order, to be provided by the seller, the buyer.
Campaign: the action of exhibiting for commercial purposes, a finite number of products with a limited and predefined stock, for a limited period of time set by the seller.
Contract: represents the distance contract concluded between the seller and the buyer, without the simultaneous physical presence of both.
all information on the site that can be visited, viewed or otherwise accessed;
the content of any e-mail sent to the buyers by the seller by electronic means and / or any other means of communication;
any information communicated by any means by an employee / collaborator of the seller, the buyer, according to the contact information;
information related to the products and / or tariffs charged by the seller;
data on the seller.
Review: a written evaluation by the beneficiary of a product, evaluation written based on personal experience.
Rating: a way of expressing the degree of satisfaction of a buyer with a product. The rating is expressed in the form of stars, each product can receive a score from one star to five stars.
Comment: critical appreciation or observation, on the sidelines of a Review or other comment.
Transaction: the collection or reimbursement of an amount resulting from the sale of a product by Luna-Collection.com, to the buyer, by using the services of the card processor agreed by the seller.
Answer: written information that is sent to the user / buyer who asked a question on the site, on a product page.
Document: these Terms and Conditions.
Commercial communications: any type of message sent (such as: e-mail / SMS / telephone / mobile push / webpush / etc.) Containing general and thematic information about products similar or complementary to those you have purchased, information on offers or promotions, as well as other commercial communications.
Green stamp duty: the value expressed in lei, paid by the seller to the authorized company with the takeover of the operations of collection, transport and recovery / recycling of waste electrical and electronic equipment, provided by the legislation in force.
Specifications: all product specifications / descriptions as specified in their description.
By registering an order on the site, the buyer agrees with the form of communication (telephone, sms or e-mail) through which the seller carries out his activity.
The notification received by the buyer, after placing the order, has the role of information and does not represent the acceptance of the order. This notification is made electronically (e-mail), sms or telephone.
For justified reasons, Luna-Collection.com reserves the right to change the quantity of products in the order. If you change the quantity of products in the order, it will notify the buyer at the e-mail address or telephone number provided and will return the amount paid.
The contract is considered concluded between Luna-Collection.com and the buyer when the buyer receives the notification of sending the order by e-mail and / or SMS.
The customer will be notified of the status of the order by sms / phone / e-mail.
Any visitor to Luna-Collection.com has the opportunity to place an order as long as it does not harm our legitimate interest through its actions. For justified reasons Luna-Collection.com may restrict any visitor / buyer / user.
Communication with can be done by phone / sms / e-mail / contact form. All orders are validated by the user / buyer by manually entering the captcha codes in order to protect the information on the site.
may publish on the site information about promotions / products practiced in a certain period of time and within the available stock.
All prices displayed on the site are expressed in lei (RON) and include VAT.
In the case of online payments, it is not / cannot be held responsible for any other additional costs borne by the buyer.
The information used to describe the products does not represent a contractual obligation on the part of the parties, they being used exclusively as a presentation.
Following the purchase of a product, the buyer will be asked to write a review. The request will be sent to the email address entered by the buyer.
may assign and / or subcontract a third party for services related to order fulfillment, without the consent of the buyer.
The content including but not limited to logos, representations, commercial symbols, still images, dynamic images, text and / or multimedia content presented on the site, are the exclusive property of.
The Buyer / User is not allowed to copy, distribute, publish, transfer to third parties, modify and / or otherwise alter, use, link to, display, except with the written consent of.
No content transmitted to the customer, user or buyer, by any means of communication (electronic, telephone, etc.) or acquired by him by accessing, visiting, viewing does not constitute a contractual obligation on the part of him.
The User / Buyer can place orders on the site, by adding the desired products in the shopping cart, and will complete the order by making payment in one of the ways expressly indicated. Once added to the shopping cart, a product is available for purchase as long as there is stock available for it.
By completing the order, the buyer agrees that all data provided by him, necessary for the purchase process, are correct, complete and true.
By completing the order, the buyer agrees that he can contact him, by any means available in any situation where it is necessary to contact the buyer.
may cancel the order placed by the buyer, following a prior notification addressed to the buyer, without any subsequent obligation of any party to the other or without any party being able to claim damages from the other.
The buyer has the right to withdraw from the contract, respectively to return the product / order within 14 calendar days, without invoking any reason and without incurring costs other than delivery. Thus, according to GEO no. 34/2014, the period of returning a product or giving up a service expires within 14 days from the day when the buyer enters into physical possession of the order.
The buyer can withdraw from the contract, he will be able to fill in the return form online https://luna-collection.com/contact/ or he can do it by phone or e-mail.
If the buyer requests the withdrawal from the contract within the legal term, he must also return any gifts that accompanied the product. If the order is paid, the seller will refund the amount in maximum 14 (fourteen) days.
For orders paid by online card, the amount will be refunded to the account from which the payment was made;
For orders paid with PO / cash on delivery / Bank card, it will be refunded by bank transfer to the account indicated by the buyer.
For orders paid by consumer credit by cancellation / recalculation of contract rates.
will be able to postpone the refund until the product (s) returned are received.
If an ordered product cannot be delivered by the latter, the latter will inform the buyer on this fact and will return to the buyer’s account the equivalent value within maximum 7 (seven) days from the date on which he became aware.
is not responsible for technical problems that may occur and we will not deliver products with price / stock / description / image errors. No product will have a sale price and for such an error the order will not be honored. We will inform the buyer and it will be canceled.
Available: over 3 pieces in stock or supplier
Limited stock: less than 3 pieces in stock or supplier
On order: The product is not available in the supplier’s stock and at the moment we do not have information about its availability in the supplier’s stock. For orders placed on these products, check the stock at the supplier and the buyer will be informed.
Out of stock: The product is no longer available in stock or supplier
The following are exempt from the right of return:
products that are likely to deteriorate or expire rapidly;
sealed products that cannot be returned for health protection or hygiene reasons and that have been unsealed by the buyer;
products which are, after delivery, according to their nature, mixed with other elements;
sealed audio or video recordings or sealed computer programs that have been unsealed after delivery;
digital content that is not delivered on a material medium, if the service began with the prior express consent of the buyer and after he has confirmed that he has become aware that he will lose his right of withdrawal.
will maintain the confidentiality of any information you provide. No public statement, promotion or any other way of disclosure to third parties will be made by the buyer / user regarding the order without the prior written consent of.
By submitting information or materials through this site, you provide unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit and distribute this information.
The buyer / user can change at any time the option regarding the agreement given for the commercial communications:
by changing the settings in the Account
by accessing the unsubscribe link
will send to the buyer / user commercial communications regarding products, recommendations, stock, special offers.
The buyer / user can unsubscribe, at any time, from commercial communications by accessing the unsubscribe link displayed in the commercial messages received from or by contacting.
The price, payment method and payment term are specified in each order. will issue to the buyer an invoice for the order placed, the buyer’s obligation being to provide all the information necessary to issue the invoice in accordance with the legislation.
will send the buyer the invoice related to the order.
The payment card data of the user / buyer will not be accessible and will not be stored by.
will ensure the proper packaging of the products and will ensure the transmission of the accompanying documents.
Deliveries are made only in Romania.
All products sold by the beneficiary benefit from warranty conditions in accordance with the legislation in force and the commercial policies of the producers. The goods are new, in the original packaging and come from sources authorized by each manufacturer.
In the case of warranty certificates issued by manufacturers, the product claimed to be defective during the warranty period must be presented directly to the nearest service center mentioned in the certificate.
The lack of the product warranty certificate must be reported within 48 (forty-eight) hours of receipt of the package at [email protected]. Any subsequent notification will not be considered.
Ownership of the products will be transferred upon delivery, after payment by the buyer at the location indicated in the order (by delivery – signing the receipt of the transport document provided by the courier or signing the receipt on the tax invoice in case of deliveries made by staff).
cannot be liable for damages of any kind that the buyer or any third party may suffer as a result of the fulfillment by any of its obligations under the order and for damages resulting from the use of the products after delivery.
By creating and using the account, the user / buyer assumes responsibility for maintaining the confidentiality of account data (user and password) and for managing the account.
By creating an account, using the content or placing orders, the user / buyer expressly and unequivocally accepts the Terms and Conditions in the latest updated version that is communicated on the site.
The Seller reserves the right to periodically update and modify the Terms and Conditions of the site to reflect any changes in the manner and conditions of operation of the site or changes in legal requirements.
When registering a certain review / comment / question / answer on the site, users / buyers grant a non-exclusive, irrevocable, unlimited territorial license and give the right to use, reproduce, modify, adapt, publish, translate, distribute and display this content.
The user / buyer undertakes to refer only to the characteristics and use of a product, avoiding information related to price, offers and to use only the Romanian language without offensive terms.
Ensure that the information left is correct, realistic and not misleading.
Do not advertise in disguise on other sites.
Do not refer to other people.
Do not contain adult scenes, licentious language or other content that offends a person / group based on race or ethnic origin, religion, disability, sex, age.
Content deemed inappropriate will not be published.
Please check the Cookies Policy.
Neither party will be liable for non-performance of its contractual obligations if such failure to perform on time and / or properly, in whole or in part, is due to a force majeure event. Force majeure is the unpredictable event that cannot be avoided.
If within 15 (fifteen) days from the date of its occurrence, the respective event does not cease, each party will have the right to notify the other party of the full termination of the contract without any of them being able to claim damages from the other.
This contract is subject to Romanian law. Any disputes between users and buyers will be resolved amicably or, if this is not possible, the disputes will be resolved by the competent Romanian courts in Bucharest.
Waste electrical and electronic equipment (WEEE) may contain hazardous substances that have a negative impact on the environment and human health if not collected separately.
Considering the provisions of GEO 195/2005 – regarding the environmental protection and O.U.G. 5/2015 on waste electrical and electronic equipment, customers will consider the following:
buyers have the obligation not to dispose of waste electrical and electronic equipment (WEEE) as unsorted municipal waste and to collect this WEEE separately;
the collection of this waste (WEEE) will be carried out through the public WEEE collection service.